Frequently Asked Questions

1. What is the processing time for orders?

Each macramé piece is handmade with care. Processing times typically range from 1-7 days depending on the complexity of the design. Custom orders may take longer.

2. Do you accept custom design requests?

Absolutely! We love bringing your unique ideas to life. Contact us with your design vision, and we’ll work together to create a piece that’s perfect for you.

3. Do you offer refunds or exchanges?

Due to the handmade and custom nature of our products, we do not offer refunds or exchanges.

4. What materials do you use?

We use high-quality, eco-friendly materials such as 100% cotton cords, wooden dowels, and occasionally metal accents or beads. If you have specific material preferences or allergies, let us know!

5. How do I care for my macramé piece?

To keep your macramé wall hanging looking its best:

Gently shake out dust or use a soft brush to clean it.
Spot-clean with a damp cloth and mild soap if necessary.
Avoid placing it in direct sunlight for prolonged periods to prevent fading.

6. Can I request a rush order?

If you need your order sooner than our standard processing time, please contact us before purchasing. Rush orders may incur an additional fee, depending on the timeline.

7. Where can I see more of your work?

8. Do you offer gift wrapping or personalized messages?

Yes, we’d love to make your gift extra special! Let us know at if you’d like gift wrapping or a handwritten note included.

9. How can I contact you?

You can reach us via email at support@kalimati.com or through our contact form on the website. We aim to respond within 24–48 hours.